Support

OWLTRA Customer Support

Need help getting started, troubleshooting, or filing a warranty claim? You're in the right place. For anything not covered below, email service@hiowltra.com and our team will respond within one business day.

Set up: Electric Mouse Trap
Set up: Electric Rat & Mouse Trap
Set up: Snap Trap
Cleaning & reusing your trap
Rodent disposal
Placement & effectiveness tips
Contact, warranty & returns

How to set up the Electric Mouse Trap

Before adding bait, turn the switch to the OFF (“0”) position.
Pull and remove the top chamber. Use only a pea-sized amount of peanut butter in the bait area. Do not let the bait touch the metal plates or sensor detectors — it can cause a malfunction.
Reattach the top chamber. Insert 4 AA batteries and turn the switch to ON (“I”). The green light will flash once to confirm activation.
Place the trap on a clean, dry surface along a wall, with the entrance facing away from the wall.
Once a rodent is caught, the green light flashes at 10-second intervals. A flashing red light means the batteries are low.

How to set up the Electric Rat & Mouse Trap

Before adding bait, turn the switch to the OFF (“0”) position.
Lift open the bait door and use only a pea-sized amount of peanut butter in the bait area. Keep bait off the metal plates and sensors.
Close the bait door. Insert 4 C batteries and turn the switch to ON (“I”). The green light will flash once to confirm activation.
Place the trap on a clean, dry surface along a wall, with the entrance facing away from the wall.
Once a rodent is caught, the green light flashes at 10-second intervals. A flashing red light means the batteries are low.

How to set up the OWLTRA Snap Trap

Add a small amount of bait to the built-in bait cup using a cotton swab or toothpick. Peanut butter or chocolate work best for luring rodents to the trap.
Carefully move the hammer bar to the back of the trap and latch it under the lock hook. Do not touch the trigger pedal.
Place the trap with the trigger end (bait cup) up against the wall, in areas where you see signs of rodent activity.

Cleaning & reusing your trap

Electric trap (Mouse / Rat)

Turn the switch OFF (“0”) and remove the batteries. Pull and remove the top chamber.
Clean the chamber with warm water (or a hydrogen peroxide topical solution) and a soft-bristle brush. Do not get water on the electronic top.
Air dry the interior and exterior chamber completely. Dry your hands thoroughly.
Reattach the top chamber to its place.
Reload by repeating the setup instructions from steps 1–4.

Snap trap

Wipe with bleach wipes, then wash with unscented antibacterial dish soap and warm soapy water. Wear disposable gloves and follow proper safety precautions whenever handling or recovering traps.

Rodent disposal

Turn the switch to OFF (“0”) and remove the batteries (electric models). Pull and remove the top of the trap, then discard the rodent in an outdoor trash bin without direct contact. Follow the cleaning instructions before reusing.

Placement & effectiveness tips

Place two traps 5–10 ft apart to cover more area and increase your catch rate.
Target spots with high rodent activity — look for droppings, smudge marks along baseboards, or visible tracks.
Reduce competing food sources in the home so the trap bait is the most attractive option available.
Keep bait pea-sized — too much bait can let rodents steal it without setting off the trap.

Contact, warranty & returns

Customer support

Email service@hiowltra.com or visit our Contact page. We respond to most inquiries within one business day.

Warranty

All OWLTRA products carry a 30-day satisfaction guarantee and a 1-year warranty from the purchase date with proof of receipt.